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3 strategies for improving physical therapy patient retention

3 strategies for improving physical therapy patient retention
1 minute, 26 seconds

If you’re a physical therapy practice owner, you’ll likely want to know how you can retain your physical therapy patients. Regular visits from patients can ensure a steady flow of income and can build patient loyalty. According to research, about 70% of patients stop attending physical therapy appointments before the recommended date. Patient cancellations can put a damper on business and also affect the workflow of your employees. Learn some key strategies you can use to retain your physical therapy patients if you’re a practice owner.

What are some patient retention strategies?

  • Know your competition — One of the ways you can improve your patient retention is to get to know your competition. Do your best to highlight what it is that sets you apart from what your competitors can offer your patients. 
  • Offer different appointment modalities — You can help reduce losing your patients to cancellations by offering a few different ways to carry out the appointment. An example of an alternative modality would be offering virtual physical therapy services to your patients.
  • Use exit interviews — You can use exit interviews to gauge what brought your patients to your practice and what led them to stop coming to therapy. These can also be used as key performance indicators for your practice.

Alliance PTP would like to help you improve your patient retention strategies

Alliance Physical Therapy Partners firmly believes that partnership means creating something that is greater than the sum of its parts. Alliance PTP is proud to bring together physical therapy clinics around the nation to help people get the kind of treatment they’re looking for and then exceed their expectations. Want to learn more about joining Alliance PTP’s growing list of partners? You can read more on our page for practice owners here. Contact our team today for more information about how we can help your practice or to find out how you can join our partnership in care.